Return & Refund Policy

At Pranavis Boutique, customer satisfaction is our priority. Please read our return and refund policy carefully before placing your order.

Returns & Exchanges

• Returns or exchanges are accepted only for damaged, defective, or incorrect products.

• Customers must report the issue within 12 hours of receiving the order.

• An unboxing video is mandatory for any return, exchange, or damage claim.

• Products must be unused, unwashed, and returned in original packaging with tags intact.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized outfits

• Made-to-order products

• Sale or discounted items

• Blouses with custom stitching or alterations

Refund Policy

• Refunds will be processed only after the returned product is inspected and approved.

• Approved refunds will be credited to the original payment method within 5–7 business days.

• Shipping charges are non-refundable.

Exchange Policy

• Exchanges are subject to product availability.

• If the requested exchange item is unavailable, customers may choose another product of equal value or store credit.

Cancellation Policy

• Orders can be cancelled only before dispatch.

• Customized orders cannot be cancelled once production has started.

Shipping Issues

• Pranavis Boutique is not responsible for delays caused by courier partners, natural conditions, or unforeseen circumstances.

• Customers are requested to provide accurate shipping details to avoid delivery issues.

Contact Us

For return, refund, or exchange support:

📞 7670804548
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